Unless you opt for BACS/Bank Payment, payment is made in full for goods and shipping. Payment can be made by credit or debit card, Paypal or Bank Transfer. Orders will be picked, processed and shipped as soon as possible after payment is received. Near immediate payment methods such as card payment or Paypal will result in the fastest processing times. Note that all payments are made by a secure gateway (Sagepay or Paypal) and we do not have access to your card details etc. Please note that overseas customers should use BACS/Bank Payment as we are unable to fully verify international credit/debit cards.
Payment by Phone
You have the option to call us and arrange payment for your order over the phone. Simply select BACS/Bank Payment and call us with your payment details. Please quote your order number when calling to pay for your order. Note that orders cannot be processed until payment is verified and cleared.
It is important that customers who pay by bank payment use the reference (your order number) as shown on the checkout pages. Without this information your payment may not be allocated and your order delayed. Overseas customers are requested to pay by bank transfer as we may be unable to verify other other payment methods.
Payment Surcharges (B2B)
Some payment methods attract an extra charge to cover the cost of processing your payment. Bank/BACS and debit card payments attract no surcharges and represent the cheapest way to pay.
Where an order is amended, we will recalculate shipping charges and refund where applicable using your original payment method. If we are out of stock of a particular line and a suitable alternative is available, we will contact you before substituting products.
Our original "invoice when ready" system, neccesitated processing an order, notifying the customer and then waiting for payment. This delayed order fulfillment and slowed the logistics process.
The new system will usually eliminate this need for communication and response. Card payment and Paypal payments are usually cleared with an hour of the order being placed, meaning that your order can be processed and shipped in a more timely fashion.
Shipping charges are based upon the value of your order. Tarrifs and examples are shown on both domestic and worldwide delivery pages. Use the icons above to view our tarrifs and transit times. Changing to prepaid shipping offers our customers the following benefits:
Please note that our delivery prices are based on typical purchases and delivery charges are subject to postal code and address supplied. We reserve the right to amend delivery charges for specific orders. Where delivery charges are amended, we will always contact the customer before shipping goods.
All Overseas orders MUST be paid by Bank Transfer!
PLEASE ALLOW FOR DELAYS DURING BUSY PERIODS