Payment With Order
Payment must be made and verified before an order is picked and processed. If an order is urgent then please pay as soon as possible.
Payment can be made by credit or debit card, Paypal or Bank Transfer. Orders will be picked, processed and shipped as soon as possible after payment is received and validated. Near immediate payment methods such as card payment or Paypal will result in the fastest processing times. However it can take a few hours for us to validate your payment, meaning that orders received after 14:00 may not be picked until the next day. Note that all payments are made by a secure gateway (Sagepay or Paypal) and we do not have access to your card details etc. Please note that overseas customers should pay in sterling (GBP) using BACS/Bank Payment or Paypal where available as we are unable to fully verify international credit/debit cards.
Sagepay (Credit/Debit Cards)
Successful payment requires the following:
- Your cardholder's name and billing address must match the cardholders registered address
- You must enter the correct check numbers (CV2) from the rear of your card
- Your bank must use the 3D direct scheme where you are asked for a passcode
Please note, we do not support Sagepay for international payments. Many overseas banks cannot perform the required verify address checks and 3D secure authentication. Bank transfer and paypal are the suggested options for all overseas orders.
Rejected payments are often caused by mistyped name and address details. The majority of UK banks now include passcode or text confirmation (3D Secure) as standard, so this is rarely an issue. Occasionally, cards nearing expiry are rejected by the bank. Usually this is due to a new card being issued.
Sagepay Error #5080/4019
If you experience this error as you try to pay, it indicates that Sagepay has detected your IP address as being outside the UK. To rectify this problem disable a VPN (Virtual Private Network) if you are using one and ensure that you pay from a UK location. Note that if you bank with an international bank, you may still experience problems paying by Sagepay.
It is important that customers who pay by bank payment use the reference (your order number) as shown on the checkout pages. Without this information your payment may not be allocated and your order delayed. Please note all payments must be in sterling (GBP) as no other currencies can or will be processed. Overseas customers are requested to pay by bank transfer or Paypal as we may be unable to verify other other payment methods.
All payments must be in Sterling only
|Bank/BACS Payment Details
|Barclays Bank PLC
|Shure Enterprises UK LTD
Payment Surcharges (B2B)
Some payment methods attract an extra charge to cover the cost of processing your payment. Bank/BACS and debit card payments attract no surcharges and represent the cheapest way to pay. Currently a business to business (B2B) surcharge is applied to both credit card and Paypal payments.
Where an order is amended, we will recalculate shipping charges and refund where applicable using your original payment method. If we are out of stock of a particular line and a suitable alternative is available, we will contact you before substituting products.
VAT Exemptions (Intra-EU)
Where a delivery is exported within the EU area and the customer is VAT registered, they can request VAT exemption against their orders. However, all such requests are subject to validation against the VIES system.
We ask that these customers enter their VAT number as they create their profile and do one of the following:
- Send a mail asking that their VAT number is validated prior to placing an order
- Or place a note on their initial order which will be updated as it is processed
If an intial order is placed before your VAT number is validated, then your original order will, show VAT until your exemption is updated. Once your order is completed, your updated invoice will show correct details. Once validated, future orders will not show VAT assuming on export to the EU. Please ensure that you use bank transfer or Paypal as your payment method. Note that VAT rules may be subject to change depending on forthcoming UK/EU trade agreements.
Customers in Bulgaria, Czech Republic, Greece, Romania, Slovakia, Portugal, Estonia, Hungary, Slovenia and Latvia
All consignments for Bulgaria, Czech Republic, Greece, Romania, Slovakia, Portugal, Estonia, Hungary, Slovenia and Latvia are despatched using DPD's road service and routed via France which requires a valid French B2B (Business to Business) VAT number.
You can add your French B2B VAT number in your user profile or contact us and we will add it for you.
As of December 2022, more information is available here
Please note that orders for these countries cannot be processed without this information.
Order Amendments to Processed Orders
Once an order is processed, any changes will incur an administration charge of £25 per amended product line or 20% of total order value. Chargeable changes include reducing order items and/or amending quantities required.
This cost is to cover amending invoices and relevant payments as well as returning physical stock to warehouse locations and updating our stock figures.
Shipping charges are based upon the value of your order. Tarrifs and examples are shown on both domestic and worldwide delivery pages. Use the icons above to view our tarrifs and transit times. Changing to prepaid shipping offers our customers the following benefits:
- Orders despatched earlier
- Upfront delivery costs
- Simpler ordering process
Please note that our delivery prices are based on typical purchases and delivery charges are subject to postal code and address supplied. We reserve the right to amend delivery charges for specific orders. Where delivery charges are amended, we will always contact the customer before shipping goods.
All Overseas orders MUST be paid by Bank Transfer or Paypal!
PLEASE ALLOW FOR DELAYS DURING BUSY PERIODS